POLICY FOR BAKERY AND TREATS
Bakery & Treat Policy
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Lae Galore requires 14 - 30 days in advance to book bakery or treat orders. All bakery and treat orders that are booked outside of the required time frame will be considered a "Rush Service" There will be an additional charge of $50 for all Rush Service orders.
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ALL RUSH SERVICE ORDERS REQUIRE FULL PAYMENT THE SAME DAY ORDER IS BOOKED. WE WILL NOT ACCEPT PAYMENT ARRANGEMENTS ON RUSH ORDERS.
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The minimum treat order amount is $150.
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All treats are sold by the dozen or in 24 counts.
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A $50 non-refundable retainer fee is required for all orders. The retainer fee is to secure and hold the date of order. If you decide to cancel your order, the retainer fee
WILL NOT BE REFUNDED.
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Balance must be paid in full 1 week before the order date on the scheduled due date that's shown on the invoice.
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Invoice Late Payment Fee: If your invoice isn’t paid in full on the scheduled due date your invoice will be canceled out immediately and 10% of the service amount will be added to the remaining balance when the invoice is restored.
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Payment arrangements are welcome please consult with your service provider before the scheduled pick up/ delivery date to avoid Invoice Late Payment Fees.
Event Policy
Event Policy
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Lae Galore requires 3 months - 6 months in advance to book an event. All events that are booked outside of the required time frame will be considered a "Rush Service" There will be an additional charge of $500 for all Rush Service events.
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A $500 non-refundable retainer fee is required for all events. The retainer fee is to secure the date and coordinate with vendors.
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Invoice Late Payment Fee: If your invoice isn’t paid on time or in full on the scheduled due date, your invoice will be canceled immediately, and 10% of the service amount will be added to the remaining balance when the invoice is restored.
Payment arrangements are welcome; please consult with your service provider 2 weeks before the event date.
Balance must be paid in full 2 weeks before the event date on the scheduled due date that's shown on the invoice.
We outside!
An additional charge of $1,000 is required for outdoor events including a 20x40 tent with side walls and a 9x12 floor set up.
An additional charge of $250 is required for outdoor events at a park shelter. Park shelters are booked through Lae Galore Perfection Designs.
Picnic events are exempt.
Travel Policy:
Travel
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Greensboro-Jamestown-High Point $30
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Burlington-McCleansville $50
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Kernersville-Winston Salem $50
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Charlotte, North Carolina- Flat rate $100.00
Bakery Refunds:
Bakery Refunds
Under any circumstances on the client behalf or the cake designer behalf all transactions are non-refundable of service amount due to the craftsmanship of the client's custom orders. If your order is incorrect or if you're not happy with the service you received please email us at kjones@lgpdesigns.com
Allow up to 48 hours for a response.
What To Expect:
If client is unsatisfied with service or cake design, the client is entitled to a minimum cash refund of $75 with a credit of $50, $100, or $150 for future order upon approval.
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Depending on the nature of the situation client is
entitled to a cash refund of 50% of the service cost with no credit.
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Care:
Care:
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We are not responsible for any damage to the cake after the pick-up or setup is complete. The client is responsible for providing a secure location and environment for the Cakes and Treats.
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Cakes:
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Cakes are subject to be heavy and will require support. The recommended room temperature should be 70 degrees or below or placed in the refrigerator.